CLIENT SUCCESS STORIES

The Customer - I & M Bank Ltd

I&M Bank invests in an Enterprise-wide Document Management, Imaging and Workflow Solutions, through Computer Point Kenya & NewGen Software.

The Challenge

I&M is amongs Kenya’s modern banks and is looking to transform-ing itself to a one-stop, end-to-end financial service organizations. I&M bank realized the need to react to a fast to changing business environment and be nimble footed and acquiring geographical reach to get more and more customers; have multiple product lines & and revenue streams (pension and insurance, consumer financing, in credit card / debit card etc.). There is however a fallout. Newly acquired businesses bring a lot of disparate business processes, information systems & platforms. and technology managers are look-ing at “unifying strategies”. The core strategies that Bank envisages in implementing with document management aere :1. Centralization of all systems: 2. Put all business processes under one workflow framework: 3. Put all unstructured information of the customer under one common service or container: Business processes in banks are highly document intensive. From the first day the cus-tomer walks in to the bank for service, each and every interaction through paper, email, chat etc. needs to be captured and tracked to measure and excel in the relationship game - for the sake of customer delight.

Streamlining Trade and Retail Banking Processes & bill discounting and other typical Retail Banking Processes

• Customer acquisition and Bank Account Management Processing
• Credit Card Processing
• Loan Processing- Car Loan, Two Wheeler Loan, Transport VehicleFinance, Home Loan, Loan Against Shares, Education Loans, Mortgages, Consumer Durables, Personal Loan.

The Solution

Enterprisewide Archival and Distribution

• Financial Reports- General Ledger, Profit Loss, Daily balance report etc
• Credit Card Reports- Daily Fraud Summary, Active Accounts, Settlement Summary Report etc.“ Share reports with other employees, irrespective of geographic location.
• Reduced response time to customer queries and request.Customer Statement on the web
• Credit Card Statements Distribution
• Bank Account Statement Distribution Enables the customer to access not only hiscurrent statement online but also the previous state-ments. The customer has full flexibility regarding the receipt of these bills. The bills can be either accessed through the web and printed, can be received by e-mail, by fax or even through Cell phones.Centralised Record Management and Archival of various Circulars, Files, Directives and other Documents for a corporate compliance.Another project implemented on time & successfully by Computer Point