CLIENT SUCCESS STORIES

The Customer - CFC BANK LTD, KENYA
CFC Bank is a member of Kenya’s leading financial services group - CFC group leading the country’s services in Insurance., Stock broking and Investment & Commercial banking. The group has been active in the Kenyan financial sector since 1955 and was listed on the NSE in 1970. The group carries a strong reputation of adapting to IT to deliver a considerably higher value and efficiency of services to the local industry and have recently branched into Tanzania.

The Challenge
The recent challenges in the banking sector as a result of low yielding government treasury bonds and a regulatory pressure to review service-based incomes in a broader move to drive low cost lending, placed increased pressure on Kenyan banks to re-address their Retail strategy. As a result banks reviewed their current products and services offering in an effort to retain their existing customers as well as attract newer customers. This was further fuelled by the long-deliberated national EFT switch initiative (Kenswitch) under the auspices of the National Payments System driven by the Central Bank. A number of larger banks however, sought to emphasize their individual brand equity when investing in an ATM strategy. They expect to leverage of their differentiation in

1. products & solutions,
2. target customer segments and
3. efficiencies in service and
4. roll-out services faster and more efficiently in line with their individual vision and business strategy. A common initiative in a national switch, which offers commonality in services and product visibility, is seen to be inconsistent with this strategy.

The Solution
CFC have led the local industry with first-tomarket innovation in services such as “Free Banking on weekends”, internet based payroll services and a solid portfolio of corporate lending for a number of years. In line with the above challenges, thereby identifying a unique business model while reviewing their ATM project strategy. In addition to the traditional functionality such cash withdrawals, balance enquiry, bill payments, cash deposit and mobile top-ups, the bank wished to offer a unique value proposition to their corporate clients in delivering services through a premise deployed ATM business model. In addition they wanted to view the investment from a long-term perspective. This initiated the evaluation of all the solutions available in the local industry. These were from CR2/NCR, Oasis, Mosaic and Diebold.

After a 60 day evaluation period including site visits to physically view the solutions at work, CFC awarded the business to ComputerPoint Kenya for our solutions based on Wincor Nixdorf ATMs and the Opus ElectraATM switch. CFC's Quick Access products will soon hit the markets, providing their customers a significant value-add in raising customer satisfaction levels through a large network of ATMs. This new delivery channel will help CFC grow their depositor accounts and volumes. The Opus ElectraATM EFT switch solution runs off an Oracle RDBMS and is in use in leading banks in Asia and the USA. Opus is recognised as an industry leader in the retail delivery and payment industry.

CFC QuickAccess Outlet at CFC Bank headquarters, Chiromo Road, Nairobi, Kenya
Seen in the picture is Gerd VorhÖlter Sales Director, Wincor Nixdorf Germany (left), Mr Sam Mbori Operations Manager CFC and Sergej Sidorov, ComputerPoint Kenya’s ATM Support Manager (right).

CFC QuickAccess Outlet at the Sarit Centre Mall, Nairobi, Kenya
Nairobi’s biggest shopping mall offers large footfall, particularly at the Uchumi Supermarket on the 2nd floor. The QuickAccess outlet is right opposite the supermarket. On the upperfloors the Sarit Centre boasts a huge foodcourt as well as three multiplex cinemas. Sarit Centre hosts a large number of upmarket retailers and is a favourite shopping destination in Nairobi.

The Farm payroll processing Project at Panda Flower farm Naivasha, Kenya
CFC bank’s unique service offering for their corporate customers. An in-premise ATM solution to
process their corporate’s payroll through the unique feature using ComputerPoint Kenya’s ELECTRA
EFT switch solution.

Seen here is the entire logistics process involving transporting the ATM from CFC Headquarters to the Naivasha farm, 50 Kms outside Nairobi as well as the construction of the Payroll processing ATM outlet to install the ProCash 2050xe Cash Dispenser.

Their Electra suite of payment solutions provide an integrated multiple channel delivery solutions to organizations in the financial services industry in the following areas:

• ATM and POS - EFT switching,
• Card management systems,
• Clearing and Settlement,
• Electronic bill payments
• Interface to interchanges such as VISA, MasterCard, AMEX
• Standards - ISO, XML, EMV, CEPS

The CFC will also see the deployment of the region's first Web enabled ATMs (at no cost surcharge rather a basic standard across the range of all Wincor Nixdorf products). This enables their ATM users interact with the system through a common Web browser, providing flexible access to - latest news, - stock/product quotes - entertainment tickets such as cinema, restaurants and events - Or even payment of utility bills, air tickets..etc. Thus users can perform transactions over the self service terminals easily and securely with familiar browser interfaces.